Terms & Conditions
Welcome to the Mood Lighting & Décor (Pty) Ltd's website. Please read this Terms & Conditions Policy, by which you agree to accept the terms and conditions of the Company.
As a condition of your use of our website, you warrant to Mood Lighting & Décor (the “Company”) that you will not use it for any purpose that is unlawful or prohibited by these terms, conditions and notices.
Mood Lighting & Décor reserves the right to alter the terms of this Policy at any given time without notice. By continuing to use the service after we post any such changes, you accept this Policy as modified.
The materials provided on the Mood Lighting & Décor price list and website including all content, information, photographs, illustrations, graphics, names and logos are the property of Mood Lighting & Décor and its licencors and are protected by copyright, trademark and other intellectual property laws. Materials are for personal, non-commercial use only. The contents of the Mood Lighting & Décor price list and website as described above may not be changed, copied, reproduced, sold, rented, used, supplemented or utilised in any other way without prior written permission from Mood Lighting & Décor.
MOOD LIGHTING & DÉCOR'S PRODUCTS
Mood Lighting & Décor's products are decorative lighting and furniture items which are carefully handmade or imported. We pride ourselves in offering the best quality to our customers. While great care is taken to maintain consistency, occasionally the handmade nature of our products result in variations within our product range. By purchasing our products you agree to respect and understand the rare occasion where variations may occur, so long as they are reasonable.
Photographs and diagrams of the products may occasionally be simplified or ‘photoshoped’ for marketing purposes in order to present the products in their best possible light. By making a purchase the buyer acknowledges that these standard marketing practices may apply, and that the actual products received may vary slightly from promotional materials. That said, we do our best to present our products in an honest and ethical manner.
We will take all reasonable care to ensure that all details, descriptions, and images of products appearing on the website and price list are correct at the time when the inquiry was made; however, we do not warrant that the product descriptions, colours on the website and price list are accurate, complete, reliable, current, or error free.
Although we aim to keep the website and price list as up to date as possible, the information including product descriptions appearing on the website and price list at a particular time may change from time to time.
In the very few cases, merchandise displayed for sale on our website or in our price list may not be available due to stock levels. The prices displayed on our website or in our price list are quoted in ZAR (South African Rand) and are valid and effective only in the Republic of South Africa. These prices are VAT (15%) inclusive.
All prices indicated for products available are exclusive of delivery charges, unless otherwise stated. Mood Lighting & Décor will endeavour to hold firm the prices listed on the current price list and website.
Due to the volatile nature of the currency exchange rate, prices may be changed at any time without prior notice, and in this case the updated prices will apply regardless of previous purchases.
Quotations must be in writing. Please ensure that you obtain official quotations from Mood Lighting & Décor's Sales Department. NO VERBAL QUOTATIONS WILL BE HONOURED. Quotations submitted according to custom design specifications will remain valid for a period of 7 days from quote date. If this 7 day period lapses without client approval, or without requests for alterations or extensions by the client, the quote will expire. Thereafter, Mood Lighting & Décor may amend the quote according to our current rates. As all quotations are carefully considered in light of each custom design specific requirements, Mood Lighting & Décor reserves the right to amend any quote should the design specifications change, or if it becomes clear that the design specifications where not communicated in a reasonably clear and correct manner by the client to Mood Lighting & Décor at the outset of the project. To formally accept a quotation by Mood Lighting & Décor, the quote must be signed and dated by the client and returned to Mood Lighting & Décor via email. No project will commence unless its formal acceptance of the quote is received by Mood Lighting & Décor within the 7 day period as specified above.
DEPOSIT AND PLACEMENT OF ORDERS
The 50% deposit of the total quoted amount becomes due immediately once the quote is formally accepted and once an invoice has been sent to the client. Mood Lighting & Décor accepts cash deposits (banking deposit fees to be paid for by the client) and electronic transfers. Mood Lighting & Décor does not accept payment by cheque. No project shall commence until the 50% deposit has been made and confirmed. Should a client cause a delay in the commencement of the project by failing to make deposit within a reasonable time period, Mood Lighting & Décor accepts no responsibility should the deadline of the project not be met.
We reserve the right, with or without notice, to cancel or reduce the quantity of any orders in our sole discretion. We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions or if we identify a product or pricing error. If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this.
WHOLESALERS & CUSTOM INQUIRIES
Kindly contact us for further information or to find out more.
Mood Lighting & Décor will supply goods on a loan basis entirely at its discretion. Samples are issued on an Invoice made out to the Client. Payment for any sample unit/s must be received prior to the release of goods. The Client is responsible for returning all sample units on the due date and in the same good condition it was loaned. Should loans not be returned by the due date, the Client will automatically be liable for payment of the Invoice. The Client will be charged for any damaged goods.
All payments are strictly cash on delivery (COD). Proof of payment will be required for all EFT payments made. Please use your Quotation or Invoice number as Beneficiary Reference to ensure that payments are allocated correctly. In circumstances where payments are made to Mood Lighting & Décor by means of EFT, Mood Lighting & Décor shall only supply the goods to the Client once the relevant funds have cleared into its bank account.
If you have received a product which turns out to be defective or otherwise of poor quality, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 (SIX) months after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by logging a return via email at firstname.lastname@example.org, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or refund your account with the purchase price of the product. If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit.
Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 12 (TWELVE) month period.
EXTENDED SUPPLIER WARRANTY
A product may have a supplier warranty that extends beyond the 6 (SIX) month Standard Warranty. If such a product turns out to be defective more than 6 (SIX) months after delivery / collection, please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
You can do so by logging a return via email at email@example.com, and we will facilitate your return of the product to the supplier at no charge. Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the product packaging. It is your responsibility to make yourself aware of any such terms and conditions.
It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy it can offer you. Mood Lighting & Décor is under no obligation to provide you with a repair / replacement, as your remedy lies with the supplier or manufacturer.
VOUCHERS & COUPONS
There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).
Where you have used a Fixed Coupon to pay for an order, and you or Mood Lighting & Décor later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with this Policy, the value of the Fixed Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. Mood Lighting & Décor may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).
Where you have used a Percentage Coupon to pay for an order, and you or Mood Lighting & Décor later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for a credit in accordance with this Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the cancelled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the discount received using the original Percentage Coupon. Mood Lighting & Décor may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).
Wherever you have used a Voucher to purchase a product that you later return for a refund in accordance with this Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Voucher, but we will credit your account.
TITLE OF GOODS
You agree that we retain the legal ownership of the goods until full payment has been made by you and delivery has been made to you.
ERRORS & OMISSIONS EXCLUDED
Mood Lighting & Décor's prices and quotations are subject to the above conditions.