Shipping & Returns Policy
SHIPPING POLICY FOR MOOD LIGHTING & DÉCOR (PTY) LTD
Mood Lighting & Décor (Pty) Ltd is based in Cape Town, South Africa.
Any delivery timescales quoted to you are indicative only. We do not accept any liability whatsoever for delayed delivery caused by any third party. Please note the estimated manufacturing & delivery times within South Africa are 4-6 weeks. International delivery upon request. Should any product be delivered to you and suffer from any defect or damage, you agree to notify us of such defect and/or damage within 48 hours of the time on which delivery of the said products took place. Failure to report such defect and/or damage timeously will result in us not accepting any liability whatsoever for such defect and/or damage.
COST OF DELIVERY
The delivery cost depends on the parcel weight, dimensions and area of delivery. The price is calculated according to the tariffs set by our courier company. However, we have done our best to source the most cost effective and reliable agent.
As an international buyer you are responsible for any and all duties and custom charges that may occur with shipment.
Mood Lighting & Décor (Pty) Ltd will invoice you for the products excluding VAT (15%), as it does not apply outside of South Africa. However we would then need the proof of export documents so we are able to ensure that the VAT exclusive prices are justified and fair.
TERMS OF DELIVERY
Please be aware than under certain circumstances beyond our control, including problems with availability – the delivery time may be longer than originally offered. In these cases we will notify you in advance by email about the extended delivery period.
The delivery price does not include insurance on the products, unless otherwise stated. If this is something that you feel strongly about or would like to inquire about, please contact us before placing your order so we are able to customise your shipping options and delivery costs.
When placing an order you are accountable for providing the correct shipping address, a telephone number and an email address. These details are of the utmost importance as it allows us to contact the relevant person in the scenario where the couriers are finding difficulty with delivery. Mood Lighting & Décor (Pty) Ltd will not be held responsible if the provided information is false or incorrect, causing the parcel delivery to be delayed or lost.
Risk in the goods will pass to you upon delivery to you.
RETURN POLICY FOR MOOD LIGHTING & DÉCOR (PTY) LTD
FREIGHT & DAMAGE RETURNS
Please inspect your order the moment you receive it. We are very precise and thorough when packaging for delivery, but our products by nature are fragile. We advise you upon reception of the parcel to check its condition, and in the case of detection of inaccuracies of the product, please contact us within 48 hours of the delivery date so we are able to arrange for an exchange. We ask you to save all cartons, packing materials and your damaged items so we are able to investigate further from our side. We will assist in arranging the best way to return it as soon as you contact us.
Again, checking over your products immediately after receipt is important as to ensure that the items you received is precisely what you were expecting and what you ordered. Please notify us immediately if there are any discrepancies with your order.
We do our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
The following will NOT be regarded as defects and will not entitle you to a return under this section:
faults resulting from normal wear and tear;
damage arising from negligence, user abuse or incorrect usage of the product;
damage arising from electrical surges or sea air corrosion;
damage arising from a failure to adequately care for the product;
damage arising from unauthorized alterations to the product;
where the specifications of a product, although accurately described on the website or price list and generally fit for its intended purpose, do not suit you.
COOLING OFF PERIOD
In addition to the rights set out in this Policy, if you qualify as a consumer in terms of the Electronic Communications and Transactions (ECT) Act you may enjoy certain cooling-off rights in terms of which you can cancel any transaction within 7 (SEVEN) days after the date of receipt of the goods or services, or within 7 (SEVEN) days after the date of conclusion of the agreement, without reason or penalty. This does not apply to certain goods or services. If you have effected payment prior to exercising your right to return the products, Mood Lighting & Décor (Pty) Ltd will refund you the full purchase price thereof, less a 20% handling fee for any direct costs incurred by Mood Lighting & Décor (Pty) Ltd in returning such goods.
Your satisfaction is very important to us. If, for any reason a purchase fails to meet your expectations, we will gladly exchange or credit your account with the purchase value of the item within 7 (SEVEN) days of the delivery date. Unfortunately, we are unable to accept return items that have been installed or items that are not in their original condition. We also cannot accept returns for any products that have been special ordered or ordered with custom specifications. An example of this might be a piece of cable cord that has been cut according to the customer’s own dimension requirements. The customer is responsible for all return shipping costs and all shipping costs are non-refundable.
All items marked on Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Sale items are exempt from regular store policy and are not covered by our Warranty.
A 20% Handling Fee on all returns will be charged.
PREPARING YOUR PRODUCT FOR A RETURN
To ensure your request is processed as quickly as possible you are responsible for the following when returning your products:
package your products safely and securely for protection during transit;
clearly mark the invoice number of your returned item/s on the outside of the parcel; and
include all accessories and parts that were sold with the product.
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
If you return a defective product to us, but you fail to return all of the accessories and parts that were sold with that product, we are entitled to (subject to applicable law) to refuse the return, only to replace the item that you did return, or to estimate the value of the missing accessories and parts and only to credit or refund you in respect of the returned item.
If you return a product that does not comply with this Policy, you may be liable to reimburse Mood Lighting & Décor (Pty) Ltd for the cost of collecting the product from you and/or the cost of having the product returned to you.
Under no circumstances will donations be refunded.